Terms CyberTech Store | MQB Business Consulting

CyberTech Store Terms and Conditions

The following are the general Terms and Conditions for the services offered by MQB Business Consulting through its virtual store “cybertech store”, within the website www.mqb-businessconsulting.com/cybertech-store (“the site”); so that any user who wishes to access and/or use the site or the services may do so subject to said General Terms and Conditions, ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH HAVE A BINDING NATURE, SHOULD REFRAIN FROM USING THE SITE AND/OR THE SERVICES. The User must read, understand and accept all the conditions established in the General Terms and Conditions and the Privacy Policies as well as in the other documents incorporated therein by reference, prior to registering as a User of MQB Business Consulting through cybertech store. From now on, any reference to cybertech store should be understood to refer to MQB Business Consulting.

Product Availability:

When ordering or purchasing products from cybertech store there is a possibility that the product, model, color or capacity of the item that our customers are ordering or purchasing through the website is not available to be shipped and may not be available at the time of the purchase. In this case our clients will not have any type of problem and will be notified as soon as possible; The customer may exchange the product for another similar one of the same price, or through the call center the order will be modified and the payment of the difference will be coordinated (if applicable) or if the customer wishes we can refund the money now. either by bank deposit (if this was the payment method) or through cybertech store. Under no other reason will cybertech store refund money for any product already ordered and delivered.

Register:

It is mandatory to complete the registration form in all its fields with valid information to be able to use the services provided by www.mqb-businessconsulting.com/cybertech-store. Our company will take the data that our clients register as valid and based on said data we will base notifications, collection and delivery of the products that the client purchases in our online store. cybertech store is not responsible if the client incorrectly provides the data for its location and this affects the established delivery time or loss of the same. The data entered by the client in our registration form will be used solely for use on www.mqb-businessconsulting.com/cybertech-store.

The account that each of our clients registers on our website is unique, personal and non-transferable and it is prohibited for the same user to register 2 or more accounts. In the event that cybertech store detects this situation, it may cancel or disable said account.

Delivery Policy:

cybertech store simplifies the merchandise return system.  The customer may return any item purchased at www.mqb-businessconsulting.com/cybertech-store for the following reasons: If there is a mistake in the item sent by cybertech store, preserving the original wrapping and/or packaging, as long as the product has not been used in any way and is in perfect condition.

Upon receipt of erroneous merchandise, the physical change will be applied, only if it was reported during the first 48 calendar hours after its delivery, and the customer must make the report by phone by calling our Call Center 71745664. The customer You must ensure that you receive your products in perfect condition, if not, the customer has the obligation to inform us immediately by calling our Call Center at 71745664, in the case of delivered products. through a supplier (Correos de Costa Rica or others) and if the product is delivered through our authorized personnel, the client should not receive the product if it has flaws or physical damage to both its packaging and accessories or the product itself.

Warranty Policy:

cybertech store only sells and markets 100% original products, we have agreements with authorized service workshops for each of the products we handle in our store, therefore we transmit the guarantee that these manufacturing companies provide to us as a trade to our clients.

The product purchased is a high-tech piece, as it integrates a series of technological functionalities and as such requires certain minimum handling requirements for its correct operation. The warranty period for this product is 1 year from the date of purchase. It is the customer's obligation to carefully check the device when it is received. If the item shows a failure due to its own conditions, it must be notified to our technical department staff by calling the Call Center 71745664 and be delivered for a technical review for a period of 20 business days in order to determine if the guarantee is valid or not based on the parameters of this document.

The warranty parameters are listed below:

The warranty is not valid for damage caused by electrical conditions external to the equipment, such as electrical surges in the charging network.
The warranty is not valid for damage caused by environmental conditions such as humidity (or water), dust, external heat or extreme cold. It is worth mentioning that prolonged exposure to air conditioning generates excessive humidity towards the device.
The guarantee is not valid for physical abuse or any other operating condition that alters the minimum requirements of the manufacturer and the parts for its correct operation.
Guarantees are not valid for bumps, scratches, falls, physical abuse, improperly applied mechanical forces or excessive pressure that could lead to direct or indirect problems with the phone.
Any functional defect in the configuration of the device resulting from incorrect handling of the device (damage caused by hacking of the product, manipulation of the operating system, jailbreak or similar, etc.) is not accepted as a warranty claim.
In the event that the device presents any problem resulting from the installation of harmful software (corrupt Java MIDP or virus in the case of cell phones and Smart TVs, among others), the repair or update of the software will be at the customer's expense in the event that the device be correctable.
LCD, touch screens and flexes do not have a warranty given their delicate nature.
The accessories included with the phone or other product such as hands-free, charger, USB cable, power cable and batteries have a one-month warranty.
The warranty does not cover loss of information of any kind or damage to hardware caused by lack of protection.
When a device is received for warranty application, we are not responsible for the information, programs, installed applications, contacts or any other type of software and/or content within it nor do we commit to making backups.
For those points that are not clarified in this document, the Law for Effective Consumer Protection and Defense of the Republic of Costa Rica will be used as a reference.
The product is not changed in the event of a customer error when carrying out the product selection process (color, size, model, brand, etc.), only in the event of defects previously indicated by the manufacturer and that are evident from the manufacturer. or due to store error. If the replacement of the part is approved, it will be done with one of the same type. If it is not in stock, it will be exchanged for one with similar conditions prior to the customer's approval.
Remember to keep the box and accessories of your product, as they will be required when the item needs to be changed or the warranty is to be enforced. If you want more information, we recommend that you contact the warranty department by calling the Call Center 71745664.
To facilitate the application of the guarantee, the customer must present the product at our offices if he picked up the product at the offices when he made the purchase. Also, if the product was purchased and delivered to the home, it will be coordinated to receive the product at the same address where it was received. delivered. Any change of address is subject to extra shipping charges.
Video games for consoles do not have a guarantee, if the game does not work at the first moment of use and if it does not have physical damage, it is changed immediately, with a validity of 24 hours from the purchase of the product to make the change.
For items such as car radios and accessories, they have a 1-year warranty subject to review by the workshop technician (20 business days), the warranties cover factory defects and for radios that have a touch screen, the warranty does not cover damage to the same screen.
Products such as cosmetics, cleaning accessories and perfumes do not have a guarantee since they are products that are subject to consumer manipulation.
Products such as SMART TV, Plasma, LCD, LED screens have a 1-year warranty which covers factory defects and is subject to review (20 business days). It does not cover damage to the power source, and is invalidated if the screen has physical damage or knocks and it is necessary to bring it with its proper box to enforce the warranty.
Please remember that electronics in general have a 1-year warranty and it is disabled if the products have any damage to the power source.
The warranty is eliminated for any product whose hardware has been tampered with, which has been opened by another workshop other than ours, and which has signs or fingerprints.

The terms and conditions may be modified at any time. To this end, the modifications will be duly published on this website.

Privacy Policy:

MQB Business Consulting, through cybertech store, is committed to our clients that the personal information and banking details they provide are confidential, and for exclusive use to complete the purchases made. These will not be used for any purpose other than the same payment transaction unless required by law.

MQB Business Consulting will never save or be able to access your payment information such as credit or debit cards, all this information is only managed and processed by our card payment provider, in this case PayPal, therefore MQB Business Consulting will never will directly request such information.

Contact:

If you have any questions about these terms and conditions, please contact us using the contact information provided on our website.